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Individuals & Families

We help customers get the maximum value from their benefits. If you have a question or need assistance, please complete the form below. A Customer Service representative will get back to you within 48 hours. For our complaints form, please click here.

Agents

It pays to partner with Strata Health Solutions. If you are interested in learning more about working with us, please complete the form below. An Agent Services representative will get back to you within 48 hours.

Strata Health Solutions
PO Box 310
McKinney, TX 75070

Customer Service
(800) 269-3563

NOTE: Strata Health Solutions (SHS) does NOT pay claims. Do not submit claims to this address. Please mail your claim to the address listed on the back of your Member ID Card. Members may also locate the appropriate claims address in their Member portal. SHS will return to sender any claims received.